Order and delivery information
We handle every order with care. Our products require extra attention when being picked and packed. On this page, you can read about how our ordering and dispatch processes work.
In short
- We will compile and check your order before you receive the payment link or invoice.
- We pack everything carefully and with sturdy packing material.
- Postage costs are charged on the basis of the actual consignment.
- You will receive a payment link or invoice when the order is complete and ready for shipment.
- We aim to deliver within approximately 2 to 3 working days, though it’s usually quicker.
Postage costs
Send order
When you place your order, by default €7.10 excl. VAT shown as delivery charges. For a standard delivery within Netherlands This amount normally remains unchanged.
If the actual shipment differs – for example, in terms of size, weight or the number of parcels – we will adjust the delivery charges before you receive the payment link or invoice.
For Belgium When placing an order, a Vanaf rate of €10.15 excl. VAT shown. This amount may also be adjusted if the actual delivery charges turn out to be higher.
For foreign For orders, the delivery charges are usually post-calculation calculated. The amount of €0.00 shown when placing the order does not therefore mean that delivery is free of charge. The final delivery charges are calculated once the order has been picked and packed, and are correctly stated on the payment request or invoice.
Collect your order
You can also collect your order from our wholesale centre. We’ll get in touch with you as soon as your order is ready. Naturally, no delivery charges will be applied if you collect your order.
How our ordering process works:
1. Placing an order
After placing your order, we check availability and that everything is correct. If there are any discrepancies, we will contact you. Want to know more about becoming a customer? View the additional frequently asked questions.
2. Collection and quality control
All items are hand-selected and checked for quantity, weight, quality and any damage. We also take into account passed on wishes. If something does not meet our requirements, we do not deliver it.
3. Packaging
As many of our products are fragile, we pack them carefully with sturdy boxes and multiple layers of protection. This way, we make sure your order arrives safely.
Whilst packing your order, we can also calculate the final delivery charges. If this amount differs from the amount shown when the order was placed, we will adjust it accordingly.
4. Invoice or payment link
As soon as your order is complete and ready for dispatch, you will receive the payment link or invoice by email. Any changes to quantities, weights or delivery charges will already have been taken into account by then. This ensures you always pay the correct amount and helps us avoid having to make corrections later on.
5. Shipping
Once payment has been made, your order will be handed over to the carrier. Orders on account are also dispatched immediately (subject to prior agreement). PostNL collects our parcels at the end of the working day. You will receive the track and trace details after the first scan.
Delivery times
We work with a small team and therefore have a delivery time of 2-3 working days. We often ship as early as the next working day. Do you have a deadline? Then please contact us before ordering.
Questions?
If, after reading this page, you still have any questions about ordering, delivery or delivery charges, please feel free to contact Get in touch with us. Do you have any specific requirements for your order? Let us know – we’d be happy to help you find a solution!